Privacy

Your information, handled with care.

DRAFT for the owner to review before launch.

This page explains how Happy Tails Pet Care & Services (Harveys Happy Tails LLC, Santa Rosa Beach, Florida) handles the information you share with us.

What we collect

When you request a meet and greet, send a message or use your client portal, we keep what you share with us: your name, email, phone, address, your pets' profiles and care notes, vaccine records, your veterinarian and emergency contact, home access details, messages, bookings and invoices, and the photos and walk routes from your pets' visits.

How we use it

Only to care for your pets and run your bookings: scheduling, sending report cards and updates, billing, and contacting you or your emergency contact about your pets. We never sell your information.

Keeping it safe

Lockbox, gate, alarm and other home access codes are encrypted when saved. Caregivers only see the clients assigned to them, and door codes only on the day of the visit. Card payments are processed by Stripe; we never see or store your full card number.

Walk tracking

During walks and visits, the caregiver's phone records the route so you can follow it in your portal. We do not track your location.

Your choices

You can update your details in your portal any time, or ask us to delete your account and records by calling (850) 502-7502.